Frequently Asked Questions
Everything you need to know about your PEARL iZUMi gear and orders.
How do I determine the right size for cycling apparel?
Our gear is designed for a performance fit. We recommend consulting our detailed size guide which uses chest, waist, and hip measurements to ensure optimal aerodynamics and comfort.
What is the PEARL iZUMi Lifetime Warranty?
We stand behind our products. We offer a limited lifetime warranty against defects in materials and workmanship for the original purchaser, ensuring your gear performs as long as you do.
How should I wash and care for my technical fabrics?
To maintain moisture-wicking properties, machine wash cold with similar colors using a mild detergent. Avoid fabric softeners and dryer sheets, and hang dry or tumble dry on low heat.
What is your return policy for online orders?
We offer free returns within 30 days of purchase. Items must be in new, unworn condition with original tags attached to be eligible for a full refund.
Do you offer international shipping?
Currently, we ship to a wide range of countries globally. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected service level.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.